Welcome

Thank you for visiting hello, spriggan!™

If you read through this section and still have questions, drop me a line at hello@hellospriggan.com.


Authenticity & Materials

To me, handmade means that I am involved with every step of the creation process. I do not use other people's images, ideas, or copyrighted work/characters. All of my artwork is original-- I do all my own drawing and painting, come up with my own designs, etch my own plates, work from my own reference photos or from life or my imagination.

For all paintings & prints I use beautiful, acid-free paper and paints/inks with the best lightfastness ratings. The ink & papers I use with my Epson are rated to last 60+ years without fading when displayed/stored properly. My packaging materials (mats, sleeves, backing boards, etc) are acid-free or archival.


Payment

I accept payments by credit/debit card through Stripe or Paypal. Your order will ship after payment clears. Don't have a card? I'm happy to arrange other payment, email me for details.

6% sales tax is automatically added for Maryland residents.

Packages ship without invoices (gift friendly!), please retain your order confirmation for your own records.


Shipping

All items are packed in sturdy boxes, or bend-proof stay-flat mailers for prints.

Orders ship via US Postal Service (USPS). Contact me if you need another shipping carrier!

I will refund any excess shipping fees after your package is sent!

Domestic:

First Class: 1-3 business days; tracking included
Priority Mail: 1-3 business days; tracking included

Need a different mail carrier? Email me with your address (and your time frame, if you need it by a certain day) and I'll get back to you with a quote.

International:

First Class Mail International: varies by destination (typically 7-28 business days); tracking available to some countries (Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland).
Priority Mail International: 6-10 business days; tracking included

Detailed tracking may not update via USPS website once it reaches your country, so be sure to track using your own country's postal service! This will usually give you additional information about whether it's still in customs or where it might be en-route. Keep an eye on this in case it is not delivered/held for pickup at your local post office! Buyer is responsible for shipping fees if I have to resend a returned package.

You are responsible for any extra taxes or customs charges instituted by your own country.


Buying a gift? I will gladly ship to your giftee. Set their name and address as the shipping address during checkout. Please note, I cannot split your order (i.e. mail some items to you and the rest to a second address)-- all items must ship to same address. Please place separate orders if you need to send to multiple addresses.

Gift wrap and message are available and can be selected at checkout.

Gifts


If you are unhappy with your items for any reason, please email me at hello@hellospriggan.com with your order # and a description of what's wrong to start the return process.

You'll have 14 days after receiving your order to send back items for a full refund (purchase price only, shipping charges are non-refundable). Items must be returned in unused, like new condition to qualify for refund.

If items arrived to you damaged in shipping, I'll send a replacement. If I've sent you the wrong thing, I'll cover the return shipping/shipping for exchange item.

Refunds & Exchanges